ABSTRACT

This article seeks to contribute to the existing body of knowledge management systems (KMS) literature by using cognitive mapping and demonstrating its usefulness in terms of context analysis for identifying the knowledge needs of multiple stakeholders and the appropriate characteristics of a KMS technology solution. Empirical data were collected through two case studies conducted in Finland and Estonia that used knowledge panel meetings to bring together knowledgeable experts who represented quadruple helix (QH) regional innovation actors involved in building smart living environments for ageing well (SLEaws). Adopting a multi-criteria approach in both case studies, cognitive mapping as an important instrument of the strategic options development and analysis (SODA) methodology was used during the panel meetings of both cases to facilitate the decision making of the experts in developing an integrated framework or tool that can support KMS design.

摘要

本文旨在通过使用认知映射并证明其在上下文分析方面的有用性来识别多个利益相关者的知识需求和 KMS 技术解决方案的适当特征，从而为现有的知识管理系统 (KMS) 文献做出贡献。实证数据是通过在芬兰和爱沙尼亚进行的两个案例研究收集的，这两个案例研究使用知识小组会议汇集了代表四螺旋 (QH) 区域创新参与者的知识渊博的专家，这些参与者参与建设智能老龄化生活环境 (SLEaws)。在两个案例研究中采用多标准方法，