Purpose

Scholarly research on e-procurement has been limited and, like e-government, e-procurement has been researched primarily from the perspective of adoption/non-adoption. This paper aims to focus on public administration employees’ perceptions of the quality of národní elektronický nástroj (NEN) – the Czech national e-procurement tool they are required to use.

Design/methodology/approach

The paper is based primarily on statistical analysis of data obtained through two questionnaire surveys addressed to contacts from of all Czech central state administration bodies using NEN; 175 completed questionnaires were gathered in 2020 and 128 in 2022 and subjected to statistical analysis in SPSS.

Findings

NEN was launched as fully operational in August 2015. The research indicates that in 2022 there were still important gaps in the quality of NEN as perceived by public employees.

Social implications

The paper has important practical implications for e-procurement policymakers. It shows that making the e-procurement system compulsory is not sufficient. The government needs to guarantee that it would be competitive with tools that would otherwise be preferred. Otherwise, the application of the digital-by-default principle may lead to institutionalisation of services that are not user-friendly. This has important implications for e-government/e-procurement management and change management.

Originality/value

Little is known about public employees’ perceptions of the quality of e-government and e-procurement. Although e-procurement is an area where the digital-by-default principle was implemented rather early, the quality of e-procurement has still received limited attention in research.

中文翻译：

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默认数字时代的电子政务服务质量问题——以捷克国家电子采购平台为例

目的

对电子采购的学术研究一直很有限，与电子政务一样，电子采购主要从采纳/不采纳的角度进行研究。本文旨在关注公共行政雇员对他们需要使用的捷克国家电子采购工具 národní elektronický nástroj (NEN) 质量的看法。

设计/方法/途径

本文主要基于对通过两次问卷调查获得的数据进行统计分析，这些问卷调查针对所有使用 NEN 的捷克中央国家行政机构的联系人；2020 年收集了 175 份完整的问卷，2022 年收集了 128 份，并在 SPSS 中进行了统计分析。

发现

NEN 于 2015 年 8 月全面投入运营。研究表明，到 2022 年，公职人员认为 NEN 的质量仍存在重大差距。

社会影响

该文件对电子采购政策制定者具有重要的实际意义。这表明强制实施电子采购系统是不够的。政府需要保证它与其他首选的工具相比具有竞争力。否则，默认数字化原则的应用可能导致对用户不友好的服务制度化。这对电子政务/电子采购管理和变革管理具有重要意义。

原创性/价值

人们对公职人员对电子政务和电子采购质量的看法知之甚少。虽然电子采购是一个较早实施默认数字原则的领域，但电子采购的质量在研究中仍然受到有限的关注。