ABSTRACT

The combination of remote teaching, family care-taking responsibilities, quarantine, and furloughs and layoffs for faculty and students alike has arguably put hospitality and tourism educators in a uniquely challenging space. Therefore, the purpose of this study was to identify best practices for higher education administrators during times of crisis, using the case of the COVID-19 global pandemic. Qualitative analysis was performed on in-depth interviews of hospitality and tourism educators working in United States institutions. Analysis of the data resulted in four themes: Flexibility, Concern, Value, and Effective Communication. Practical implications point toward offering flexible work schedules whenever possible, demonstrating concern for employees through expressed interest in well-being and commensurate measures that promote it, and emphasizing they are valued, all through open and meaningful communication measures. The findings of the study also build on our understanding of organization support theory and perceived organizational and supervisory support during times of crisis.

摘要

远程教学、照顾家庭的责任、隔离以及教职员工和学生的休假和裁员相结合，可以说让酒店和旅游教育工作者面临着独特的挑战。因此，本研究的目的是利用 COVID-19 全球大流行的案例，确定高等教育管理者在危机时期的最佳做法。对在美国机构工作的酒店和旅游教育工作者进行了深入访谈，进行了定性分析。数据分析得出四个主题：灵活性、关注、价值和有效沟通。实际意义是尽可能提供灵活的工作安排，通过表达对员工福祉的兴趣和相应的促进福祉的措施来表达对员工的关心，并通过开放且有意义的沟通措施强调他们受到重视。该研究的结果还建立在我们对组织支持理论以及危机时期感知的组织和监督支持的理解之上。