Purpose

The “Germanwings” air crash in 2015 in which 150 people were killed highlighted the challenges pilots working in the aviation industry face. Pilots regularly work for extensive periods in inhospitable and high-pressure operational conditions, exposing them to considerable work-related stress. This has raised calls for a more systemic cultural change across the aviation industry, championing a more holistic perspective of pilot health and well-being. The study aims to explore how peer coaching (PC) can promote an inclusive psychosocial safety climate enhancing pilot well-being and can mitigate hazardous attitudes and dysfunctional behaviours.

Design/methodology/approach

Adopting an interpretative phenomenological analysis (IPA), semi-structured interviews and questionnaires were conducted with military and civilian peer coach/coachee pilots and key industry stakeholders, totalling 39 participants. The research provided significant insights into the perceived value of PC in promoting both pilot health and mental well-being (MW) and flight safety across the aviation industry.

Findings

The study highlights four key PC superordinate themes, namely, coaching skills, significance of well-being, building of peer relationships and importance of confidentiality and autonomy. Such combined themes build reciprocal trust within peer conversations that can inspire engagement and effectively promote personal well-being. The contagious effect of such local interventions can help stimulate systemic cultural change and promote a positive psychosocial safety climate throughout an organisation and, in this case, across the aviation industry. This study provides a PC conceptual framework “Mutuality Equality Goals Autonomy Non-evaluative feedback, Skill Confidentiality Voluntary Supervisory (MEGANS CVS),” highlighting the salient features of PC in promoting MW.

Research limitations/implications

The study highlights the salient features of PC and its role in promoting peer conversations that enable personal transition, openness and acceptance. This study also highlights how PC and well-being can be used to encourage inclusivity and engagement, thereby strengthening institutional resilience.

Practical implications

This study highlights how PC that can assist HRM/HRD professionals to embed a more inclusive and salutogenic approach to MW that can reshape organisational cultures. This study highlights the significance and link of workplace stress to hazardous attitudes and dysfunctional behaviours. It further notes that whilst the MEGANS CVS peer coaching framework has been applied to pilots, it can also be applied across all sectors and levels.

Social implications

This study highlights the value of PC as an inexpensive means to engage at the grassroots level, which not only improves personal performance, safety and well-being but by building peer relationships can also act as a catalyst for positive and deep organisational cultural change.

Originality/value

This study offers the MEGANS CVS framework that exposes insights into PC practice that can assist HRM/HRD professionals embed a more inclusive and salutogenic approach to health and well-being that can reshape organisational cultures. This study highlights the significance and link of workplace stress to hazardous attitudes and dysfunctional behaviours, and whilst this framework has been applied to pilots, it can also have relevance across all sectors and levels. This study calls for a “salutogenic turn,” employing MW and PC to transform organisational capabilities to be more forward-thinking and solution-focused, promoting an inclusive “just culture” where leaders positively lead their people.

中文翻译：

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飞得更高：试点同伴辅导，以维护福祉并减轻危险态度

目的

2015 年造成 150 人死亡的“德国之翼”空难凸显了航空业飞行员面临的挑战。飞行员经常在恶劣和高压的操作条件下长时间工作，使他们承受相当大的工作压力。这引发了对整个航空业进行更系统性文化变革的呼声，倡导对飞行员健康和福祉进行更全面的视角。该研究旨在探讨同伴辅导（PC）如何促进包容性社会心理安全氛围，增强飞行员的福祉，并减轻危险态度和功能失调行为。

设计/方法论/途径

采用解释性现象学分析 (IPA)，对军事和民用同行教练/受训飞行员以及主要行业利益相关者进行半结构化访谈和问卷调查，共计 39 名参与者。该研究对 PC 在促进整个航空业飞行员健康和心理健康 (MW) 以及飞行安全方面的感知价值提供了重要见解。

发现

该研究强调了个人电脑的四个关键主题，即辅导技能、幸福感的重要性、建立同伴关系以及保密和自主的重要性。这些组合主题可以在同伴对话中建立相互信任，从而激发参与并有效促进个人福祉。此类本地干预措施的传染效应有助于刺激系统性文化变革，并在整个组织（本例中为整个航空业）中促进积极的社会心理安全氛围。本研究提供了一个PC概念框架“相互平等目标自主非评价性反馈，技能保密自愿监督（MEGANS CVS）”，突出了PC在促进MW方面的显着特征。

研究局限性/影响

该研究强调了个人电脑的显着特征及其在促进同伴对话方面的作用，从而实现个人转变、开放和接受。这项研究还强调了如何利用 PC 和福祉来鼓励包容性和参与性，从而增强机构的弹性。

实际影响

这项研究强调了 PC 如何帮助人力资源管理/人力资源开发专业人员将更具包容性和有益性的方法嵌入到 MW 中，从而重塑组织文化。这项研究强调了工作场所压力与危险态度和功能失调行为的重要性和联系。它还指出，虽然 MEGANS CVS 同伴辅导框架已应用于飞行员，但它也可以应用于所有部门和级别。

社会影响

这项研究强调了个人电脑作为一种廉价的基层参与方式的价值，它不仅可以提高个人绩效、安全和福祉，而且通过建立同事关系也可以成为积极和深入的组织文化变革的催化剂。

原创性/价值

这项研究提供了 MEGANS CVS 框架，揭示了对 PC 实践的见解，可以帮助人力资源管理/人力资源开发专业人员嵌入一种更具包容性和有益健康的方法来实现健康和福祉，从而重塑组织文化。这项研究强调了工作场所压力与危险态度和功能失调行为的重要性和联系，虽然该框架已应用于试点，但它也适用于所有部门和级别。这项研究呼吁进行“有益的转变”，利用 MW 和 PC 来转变组织能力，使其更具前瞻性和以解决方案为中心，促进领导者积极领导员工的包容性“公正文化”。