ABSTRACT

Leaders are coping with multiple challenges during the COVID-19 pandemic and both individual and organizational resilience are critical to successfully manage this turbulent change. This qualitative study employed focus groups and online surveys to explore 25 directors’ and managers’ experience coping with the pandemic, along with organizational supports and resources, in three mental health/addiction agencies in Canada. Thematic data analysis revealed multiple individual and organizational challenges and opportunities, resilience factors, and supports. These results expand empirical research on resilience factors during turbulent change and are relevant for leaders coping with future crises.

摘要

在 COVID-19 大流行期间，领导者正在应对多重挑战，个人和组织的韧性对于成功应对这一动荡的变化至关重要。这项定性研究采用焦点小组和在线调查来探索加拿大三个心理健康/成瘾机构的 25 名董事和管理人员应对大流行病的经验，以及组织支持和资源。主题数据分析揭示了多个个人和组织的挑战和机遇、弹性因素和支持。这些结果扩展了动荡变化期间弹性因素的实证研究，并且与应对未来危机的领导者相关。