Abstract

Sexual assault among university students is prevalent and has detrimental effects. Digital modes of communication are preferred by young adults, but there is limited data on digital crisis intervention. The purpose of this program evaluation is to utilize web-based crisis chat transcripts from a university service to ascertain the processes that hotline responders use. We reviewed 224 de-identified transcripts of chats that took place between November 2018 – June 2020. The coding framework included structural codes (chat characteristics), descriptive codes (conversation topics), and process codes (essential components of digital crisis intervention). Our findings have implications for the training of text- and web-based hotline responders.

摘要

大学生中的性侵犯很普遍，并产生有害影响。年轻人更喜欢数字通信方式，但有关数字危机干预的数据有限。该计划评估的目的是利用来自大学服务的基于网络的危机聊天记录来确定热线响应者使用的流程。我们审查了 2018 年 11 月至 2020 年 6 月之间发生的 224 份去识别化聊天记录。编码框架包括结构代码（聊天特征）、描述代码（对话主题）和过程代码（数字危机干预的基本组成部分）。我们的研究结果对基于文本和网络的热线响应者的培训有影响。