ABSTRACT

In recent years, a number of Information-websites and -apps for refugees have appeared in Germany. The platforms aim to help the refugees to settle in Germany by presenting information about the education system, asylum procedures or the job market. Digitally presented information about Germany can work as a supplement to personal guidance by Social workers—if the websites and apps are developed and designed in an appealing way. A high level of usability and trustworthiness could make the platforms easier to access in cognitive and emotional regards. This article presents a document analysis of the most important German Information-Websites and -Apps for refugees. It asks, in how far the platforms use aspects of trustworthiness and usability. The analysis concludes that the platforms use elements of usability and trustworthiness to a different extent. A reason could be that the social organizations behind the platforms ground on different resources regarding professional employees and follow different normative aims.

摘要

近年来，德国出现了许多难民信息网站和应用程序。这些平台旨在通过提供有关教育系统、庇护程序或就业市场的信息来帮助难民在德国定居。如果以吸引人的方式开发和设计网站和应用程序，则以数字方式呈现的有关德国的信息可以作为社会工作者个人指导的补充。高水平的可用性和可信度可以使平台在认知和情感方面更容易访问。本文介绍了最重要的德国难民信息网站和应用程序的文件分析。它询问平台在多大程度上使用了可信度和可用性方面的信息。分析得出的结论是，这些平台在不同程度上使用了可用性和可信度的元素。一个原因可能是平台背后的社会组织在专业员工方面基于不同的资源并遵循不同的规范目标。