The role of supervisor support for dealing with customer verbal aggression. Differences between ethnic minority and ethnic majority workers,German Journal of Human Resource Management

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The role of supervisor support for dealing with customer verbal aggression. Differences between ethnic minority and ethnic majority workers
German Journal of Human Resource Management ( IF 2.935 ) Pub Date : 2022-12-21 , DOI: 10.1177/23970022221140560
Franziska J Kößler _{1,

2} , Jana B Wilbert ₃ , Susanne Veit _{2,

4} , Annekatrin Hoppe ₁

Affiliation

Customer verbal aggression is a core social stressor among retail workers which impairs wellbeing via emotional dissonance. This study examined two moderators—supervisor support and ethnic minority...

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