This study aimed to discover citizens’ evaluation and satisfaction with land registration procedures. Using Hanoi as a case study, interviews were done at the Land Registration Office to clarify the satisfaction with land registration. The results show that the satisfaction rate was 74.6%. Collected data were analyzed through machine learning algorithms to find the factors affecting satisfaction. The results indicate that the number of times citizens go to agencies and waiting time are the most significant factors contributing to citizens’ satisfaction. The government should design and unify single points for applications, develop a digital-based cadastral database, enable online payment, and modernize facilities to improve the citizens’ satisfaction.

本研究旨在了解公民对土地登记程序的评价和满意度。以河内为案例研究，对土地登记办公室进行了访谈，以明确对土地登记的满意度。结果显示，满意度为74.6%。通过机器学习算法分析收集的数据，以找出影响满意度的因素。结果表明，公民前往机构的次数和等待时间是影响公民满意度的最重要因素。政府应设计和统一单点申请、开发数字化地籍数据库、实现在线支付以及现代化设施，以提高公民满意度。