Purpose

This study aims to investigate the users’ perception on the utilisation of artificial intelligence (AI) for the management of records at the Council for Scientific and Industrial Research (CSIR) in South Africa. User perception plays a crucial role in the utilisation of AI for the management of records at the CSIR. It is important to know the views of the users, especially how they think AI can be used for effective and efficient management of records.

Design/methodology/approach

The convergent mixed methods research was applied, and data was collected using interviews and questionnaires. Data was analysed thematically and statistically and presented using tables and figures.

Findings

This study reveals that the users were not aware of the application of AI for the management of records until the workshops, which were facilitated by the researcher. The users are of the view that AI can be used to provide efficient storage of records, quick retrieval of records and adequate security. This study further reveals that the CSIR is not yet ready to use AI for the management of records because of the lack of knowledge and resources to implement AI.

Originality/value

This study also proposes a framework regarding the users’ perception on the utilisation of AI for the management of records at the CSIR. It is hoped that the framework proposed will serve as a benchmark and guideline for user perception regarding the use of AI for the management of records in the archives and records management industry.

中文翻译：

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用户对科学和工业研究委员会利用人工智能进行记录管理的看法

目的

本研究旨在调查用户对南非科学与工业研究委员会 (CSIR) 使用人工智能 (AI) 管理记录的看法。用户感知在利用 AI 管理 CSIR 的记录方面起着至关重要的作用。重要的是要了解用户的观点，尤其是他们认为如何使用 AI 来有效和高效地管理记录。

设计/方法/途径

应用收敛混合方法研究，并使用访谈和问卷收集数据。对数据进行了主题和统计分析，并使用表格和数字进行了展示。

发现

这项研究表明，在研究人员推动的研讨会之前，用户并不知道人工智能在记录管理中的应用。用户认为人工智能可用于提供高效的记录存储、快速检索记录和足够的安全性。这项研究进一步表明，由于缺乏实施人工智能的知识和资源，CSIR 尚未准备好使用人工智能来管理记录。

原创性/价值

本研究还提出了一个框架，该框架涉及用户对在 CSIR 中使用 AI 进行记录管理的看法。希望所提出的框架将成为用户对在档案和记录管理行业中使用 AI 进行记录管理的看法的基准和指南。