Purpose

This study aims to explore the synergetic effects of total quality management and supply chain management (TQM–SCM) initiatives and their effects on organizational performance (OP). This research has been conducted in Pakistan’s logistics sector. The research reveals the synergistic effect of TQM and SCM initiatives and their effects on OP.

Design/methodology/approach

The constructs of the TQM and SCM were chosen after reviewing the literature that was critical for the logistics sector. The synergetic effect of TQM–SCM on OP has been evaluated. The mediating, direct and indirect effects were also evaluated in different models independently. Structural equation modelling was applied to drive the results via using AMOS.

Findings

It was observed during the analysis that both the TQM and SCM have a significant effect on OP. Both TQM initiatives have directly correlated to the improvement in SCM, and both have a positive effect on an organization. This research study has aided logistics firms that are focusing on TQM and SCM planning and implementation. The results can give management a better and more in-depth knowledge of the TQM initiatives and OP.

Research limitations/implications

The data was collected through email and personal visits from different organizations. The data was collected through an adopted questionnaire. It is found in the study that many people at the managerial level have limited knowledge regarding SCM and TQM. The results may vary if the knowledge of the employees is improved.

Practical implications

The current study presents an upscale addition by examining the function of SCM and TQM linkage in OP as well as their relationship. The evaluated model serves as a guideline for firms looking to expand and achieve maximal OP.

Social implications

Text.

Originality/value

The evaluated model is developed in this study that serves as a guideline for firms looking to expand a new method to reach maximum OP.

中文翻译：

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TQM-SCM 举措对组织绩效的协同效应：来自服务（物流）部门的证据

目的

本研究旨在探讨全面质量管理和供应链管理 (TQM–SCM) 举措的协同效应及其对组织绩效 (OP) 的影响。这项研究是在巴基斯坦的物流部门进行的。该研究揭示了 TQM 和 SCM 举措的协同效应及其对 OP 的影响。

设计/方法/途径

在审查了对物流部门至关重要的文献后，选择了 TQM 和 SCM 的结构。已经评估了 TQM-SCM 对 OP 的协同作用。中介、直接和间接影响也在不同模型中独立评估。通过使用 AMOS 应用结构方程模型来驱动结果。

发现

在分析过程中观察到，TQM 和 SCM 对 OP 都有显着影响。这两项 TQM 举措都与 SCM 的改进直接相关，并且都对组织产生积极影响。这项研究帮助了专注于 TQM 和 SCM 规划和实施的物流公司。结果可以让管理层更好、更深入地了解 TQM 计划和 OP。

研究局限性/影响

数据是通过电子邮件和来自不同组织的个人访问收集的。数据是通过采用的问卷收集的。研究发现，很多管理层人员对SCM和TQM的了解有限。如果员工的知识得到提高，结果可能会有所不同。

实际影响

目前的研究通过检查 OP 中 SCM 和 TQM 联系的功能及其关系来提出一个高档的补充。评估模型可作为寻求扩展和实现最大 OP 的公司的指南。

社会影响

文本。

原创性/价值

本研究开发了评估模型，作为寻求扩展新方法以达到最大 OP 的公司的指南。