In today’s rapidly changing society, leaders have to constantly deal with multiple urgent demands interacting with others through various communication modalities - that can happen face to face, via video conferencing, phone calls, etc. - and guide diverse groups of individuals. Having empathic conversations is key for inclusive leadership. Leaders need to understand their emotions and others’ emotional state to build bonds for effective collaboration at work. Yet the reality is that it is challenging for leaders to be aware of their own empathic or non-empathic approach, especially given that hybrid communication is required in their daily lives. This paper introduces communication approaches for empathic conversations considering various modalities including face-to-face, video, or voice-only communication. We provide step-by-step instructions and guided questions to showcase how to develop empathic communication skills. With these strategies, leaders can practice their empathy ‘muscle’ considering various communication modalities with a focus on non-verbal and verbal cues.

在当今瞬息万变的社会中，领导者必须通过各种沟通方式（可以面对面、视频会议、电话等）与他人互动，不断应对多种紧急需求，并指导不同的个人群体。进行有同理心的对话是包容性领导力的关键。领导者需要了解他们的情绪和他人的情绪状态，以便在工作中建立有效协作的纽带。然而现实是，领导者很难意识到他们自己的同理心或非同理心方法，尤其是考虑到他们日常生活中需要混合沟通。本文介绍了考虑各种模式（包括面对面、视频或纯语音通信）的共情对话的通信方法。我们提供分步说明和引导性问题，以展示如何培养同理心的沟通技巧。通过这些策略，领导者可以考虑各种沟通方式，重点关注非语言和语言暗示，从而锻炼他们的同理心“肌肉”。