ABSTRACT

This research examines the predictors of volunteer satisfaction in animal shelters. It assesses the relative importance of volunteer demographics, the attributes of the shelter, and the policies and procedures governing the volunteer experience. Volunteering takes place within organizational contexts creating a dynamic relationship between the individual and the organization. The study compares the importance of volunteer and organizational traits and organizational policies in volunteer satisfaction. Based on a survey of 651 animal shelter volunteers, it concludes that policies and procedures under the control of the organization are most important in contributing to volunteer satisfaction.

摘要

这项研究检查了动物收容所志愿者满意度的预测因素。它评估了志愿者人口统计数据的相对重要性、庇护所的属性以及管理志愿者体验的政策和程序。志愿服务发生在组织环境中，在个人和组织之间建立动态关系。该研究比较了志愿者和组织特征以及组织政策在志愿者满意度中的重要性。根据对 651 名动物收容所志愿者的调查，它得出结论，组织控制下的政策和程序对于提高志愿者满意度最为重要。