ABSTRACT

The article proposes a novel way of conceptualising knowledge management in public sector by highlighting the social process of knowledge formation, where knowledge for public policies emerges and takes shape. This approach aims to overcome three main criticisms levelled at knowledge management, namely its excessive internal focus, solving tame organisational problems, and focusing on data over meanings. We take knowledge formation to be a social process in which information is collected, interpreted, and shared. We expand and contribute to the ongoing debate on KM in public sector by integrating insights from administrative sciences, organisation studies, and political science. The suggested approach provides an opportunity to understand the diverse conceptions regarding the role of information and the nature of knowledge in organisational decision-making and policy-making that complements the organisation-centric and instrumentalist approach to KM.

摘要

本文通过强调知识形成的社会过程，提出了一种概念化公共部门知识管理的新方法，公共政策知识在这个过程中出现并形成。这种方法旨在克服针对知识管理的三个主要批评，即过度关注内部、解决乏味的组织问题以及关注数据而非意义。我们将知识形成视为一个社会过程，在这个过程中信息被收集、解释和共享。我们通过整合来自行政科学、组织研究和政治学的见解，扩大并促进了公共部门正在进行的知识管理辩论。