ABSTRACT

It is believed that shared transport services (STSs) can reduce transport poverty and social exclusion. This paper proposes a definition of “social acceptability” and “social acceptance” and examines whether vulnerable groups accept STSs. The notions “acceptability” and “acceptance” were distinguished and four necessary conditions, especially for vulnerable groups, or the 4As were identified: “availability”, “accessibility”, “affordability”, and “attractability”. In the context of STSs, “social acceptability” is defined as the degree to which an individual intends to use a STS before experiencing it in everyday travel based on the expected availability, accessibility, affordability, and attractability of the service, while “social acceptance” also incorporates the use of a STS after experiencing it in everyday travel based on a minimum level of perceived availability, accessibility, affordability, and attractability. This paper further reviews the scientific literature in transport research regarding the “acceptability” or “acceptance” of STSs by vulnerable groups. While several studies include socio-economic and demographic variables (e.g. age, gender) to explain the “acceptability” of STSs, only a few studies specifically focus on vulnerable groups. More research on the “social acceptance” of STSs, especially shared scooters, ride-sharing, and apps and Mobility as a Service (MaaS), by vulnerable groups is needed.

摘要

人们相信共享交通服务（STS）可以减少交通贫困和社会排斥。本文提出了“社会可接受性”和“社会接受度”的定义，并考察了弱势群体是否接受STS。区分了“可接受性”和“接受”的概念，并确定了四个必要条件，特别是对于弱势群体，或 4A：“可用性”、“可及性”、“可负担性”和“吸引力”。在STS的背景下，“社会可接受性”被定义为个人在日常旅行中体验STS之前根据服务的预期可用性、可及性、可负担性和吸引力而打算使用STS的程度，而“社会接受度”还包括在日常旅行中体验 STS 后的使用情况，基于最低水平的感知可用性、可及性、可负担性和吸引力。本文进一步回顾了交通研究中有关弱势群体对 STS 的“可接受性”或“接受度”的科学文献。虽然一些研究纳入了社会经济和人口变量（例如年龄、性别）来解释 STS 的“可接受性”，但只有少数研究专门关注弱势群体。需要对弱势群体对 STS（尤其是共享滑板车、拼车、应用程序和移动即服务 (MaaS)）的“社会接受度”进行更多研究。本文进一步回顾了交通研究中有关弱势群体对 STS 的“可接受性”或“接受度”的科学文献。虽然一些研究纳入了社会经济和人口变量（例如年龄、性别）来解释 STS 的“可接受性”，但只有少数研究专门关注弱势群体。需要对弱势群体对 STS（尤其是共享滑板车、拼车、应用程序和移动即服务 (MaaS)）的“社会接受度”进行更多研究。本文进一步回顾了交通研究中有关弱势群体对 STS 的“可接受性”或“接受度”的科学文献。虽然一些研究纳入了社会经济和人口变量（例如年龄、性别）来解释 STS 的“可接受性”，但只有少数研究专门关注弱势群体。需要对弱势群体对 STS（尤其是共享滑板车、拼车、应用程序和移动即服务 (MaaS)）的“社会接受度”进行更多研究。