Health information can influence patient trust and is vital to the healthcare system of a country. This study comparatively assesses trust levels within Poland’s healthcare system from two perspectives: non-healthcare workers (i.e. lay people) and healthcare workers. Four trust indicators, i.e. the payer, visiting or consulting with a physician, the medical profession, and hospitals are used to test trust volatility. The methodology combined a participant three-stage experiment by measuring level of trust, randomly separating participants into two groups – i.e. control and experimental – and testing whether observational changes were long-lasting. Results indicate that the level of trust of non-healthcare workers to the payer, a physician, and hospitals was susceptible to the information provided, while trust to the medical profession did not show sensitivity and almost did not change. Statistical analysis showed the non-healthcare workers trust level in all tested objects, apart from the medical profession, tended to return to their start values. Healthcare workers, on the other hand, had an overall higher level of trust in a physician, the medical profession, and hospitals. Overall, it can be concluded that the impact from the intervention in terms of hospitals was lower for the healthcare workers.

健康信息会影响患者的信任度，对一个国家的医疗保健系统至关重要。本研究从两个角度比较评估波兰医疗保健系统内的信任度：非医疗保健工作者（即外行人）和医疗保健工作者。四个信任指标，即付款人、就诊或咨询医生、医疗行业和医院被用来测试信任波动。该方法通过测量信任程度将参与者三阶段实验结合起来，将参与者随机分为两组——即对照组和实验组——并测试观察到的变化是否持久。结果表明，非医护人员对付款人、医生和医院的信任程度容易受到所提供信息的影响，而对医疗行业的信任并没有表现出敏感性，几乎没有改变。统计分析显示，除医疗行业外，非医护人员对所有被测对象的信任度均趋于回归初始值。另一方面，医护人员对医生、医疗行业和医院的总体信任度更高。总体而言，可以得出结论，医院干预对医护人员的影响较小。