Purpose

This paper aims to investigate the conditional indirect effect of innovativeness on performance via supply chain agility (SCA) in the service industry at higher and lower collaborative relationships.

Design/methodology/approach

The hypothesised model is operationalised with survey data from 245 Australian service firms collected via LinkedIn and analysed using structural equation modelling and fuzzy set qualitative comparative analysis (fsQCA).

Findings

The analysis found that SCA significantly mediates the relationship between innovativeness and performance. Further, the conditional indirect effect of innovativeness on performance via SCA was significant when the collaborative relationship was high. Results also revealed that a configuration of both innovativeness and agility better predicts performance.

Originality/value

This study is an early attempt to investigate SCA in service industries by scrutinizing SCA from an innovative point of view. While previous studies have demonstrated the role of innovativeness in enhancing a firm's performance, this study explores this link further by investigating the conditional indirect effect of innovativeness on performance via SCA at different levels of collaborative relationships.

中文翻译：

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创新性和供应链敏捷性在澳大利亚服务业中的作用：动态能力视角

目的

本文旨在通过供应链敏捷性 (SCA) 研究服务行业在较高和较低协作关系下创新性对绩效的条件间接影响。

设计/方法/途径

该假设模型使用通过 LinkedIn 收集的 245 家澳大利亚服务公司的调查数据进行操作，并使用结构方程模型和模糊集定性比较分析 (fsQCA) 进行分析。

发现

分析发现，SCA 显着调节创新与绩效之间的关系。此外，当协作关系高时，创新性通过 SCA 对绩效的条件间接影响是显着的。结果还表明，创新性和敏捷性的配置可以更好地预测绩效。

原创性/价值

本研究是对服务业 SCA 的早期尝试，从创新的角度审视 SCA。虽然以前的研究已经证明了创新在提高公司绩效方面的作用，但本研究通过调查创新在不同协作关系层次上通过 SCA 对绩效的条件间接影响，进一步探索了这种联系。