How Emotional Labor and Job Stress Affect the Job Performance of Tour Leaders: Moderating Effects of Job Characteristics and Social Media Use Intensity,International Journal of Hospitality & Tourism Administration

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How Emotional Labor and Job Stress Affect the Job Performance of Tour Leaders: Moderating Effects of Job Characteristics and Social Media Use Intensity
International Journal of Hospitality & Tourism Administration Pub Date : 2022-05-18 , DOI: 10.1080/15256480.2022.2078454
Nien-Te Kuo, Lu-Ping Lin, Kuo-Chien Chang, Yi-Sung Cheng

This study explored the relationships among emotional labor (EL), job stress (JS), job characteristics (JC), social media use intensity (SM), and job performance (JP). A quantitative study was cond...

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