ABSTRACT

The purpose of this study is to investigate the effect of perceived overqualification on both task performance and proactive behavior via job crafting under the moderation of digital competencies. Hypotheses of the proposed model were tested with a sample of 409 participants in 40 five-star hotels in Turkey. Data were collected by interviewing face-to-face and analyzed using structural equation modeling. It is found that job crafting mediated the relationship between perceived overqualification on both task performance and proactive behavior. The positive effect of perceived overqualification on job crafting was greater under digital competencies, as was the indirect effect of perceived overqualification on both “task performance” and “proactive behavior” via job crafting.

摘要

本研究的目的是通过在数字能力的调节下通过工作重塑来调查感知过度资格对任务绩效和主动行为的影响。拟议模型的假设在土耳其 40 家五星级酒店的 409 名参与者样本中进行了测试。通过面对面访谈收集数据，并使用结构方程模型进行分析。结果发现，工作重塑在任务绩效和主动行为上感知到的资历过高之间的关系起到了中介作用。在数字能力下，感知过度资历对工作重塑的积极影响更大，感知过度资历通过工作重塑对“任务绩效”和“主动行为”的间接影响也是如此。