ABSTRACT

Teams working on creative projects, such as design thinking, mostly face complex problems as well as challenging situations characterized by uniqueness and value conflicts. To cope with these characteristics, teams usually start doing something by drawing on their current store of experiences and professional knowledge, and then (re-)assess the outcomes produced, and adjust future actions based on insights obtained during the process. In reflecting on actions, tacit knowledge is revealed that enables designers to handle challenging situations. Although there is great potential to support design thinking by adding a reflection lens, we lack guidance on how, when, and on what to perform reflection. Based on scientific and theoretical literature, semi-structured interviews, a case study and a software prototype, prescriptive design knowledge on how to integrate reflection into design thinking is deduced, which enriches the scarce body of knowledge at the intersection of reflection and (digital) design thinking.

摘要

从事创意项目（例如设计思维）的团队大多面临复杂的问题以及具有独特性和价值冲突特征的挑战性情况。为了应对这些特征，团队通常会利用他们当前的经验和专业知识来开始做某事，然后（重新）评估产生的结果，并根据过程中获得的洞察力调整未来的行动。在反思行动时，隐性知识得以揭示，使设计师能够处理具有挑战性的情况。尽管通过添加反射透镜来支持设计思维有很大的潜力，但我们缺乏关于如何、何时以及以何种方式进行反射的指导。基于科学和理论文献、半结构式访谈、案例研究和软件原型，