Purpose

This paper aims to contribute to overcoming the gap existing in the supply chain literature related to digital servitization by bridging digital servitization with knowledge management and identifying the rise of digital knowledge servitization as a driver for changes in the supply chain business model towards open innovation.

Design/methodology/approach

The study follows an inductive grounded theory approach for theory building. To analyse the impact of digital knowledge servitization, in-depth interviews of managers in the main business units of the Volvo Group supply chain ecosystem were carried out.

Findings

The results show how the digital servitization process affects the supply chain business model, highlighting the central role of knowledge in the service ecosystem and the rise of the theoretical concept of digital knowledge servitization. In particular, through the Innovation Lab (Volvo Group) study, the paper contributes to bringing together the theoretical knowledge-based view of servitization with the digital servitization concept, which demonstrates the role of this combined perspective in the transformation of the supply chain; this is carried out by introducing a new business model based on open innovation in inbound and outbound processes.

Practical implications

The research offers interesting insights from a managerial perspective, as increasingly advanced and complex digital solutions require shorter times in supply chain management (SCM). Companies need to be able to quickly manage information and knowledge flows deriving from internal and external interactions and involvement with external actors upstream and downstream of the supply chain ecosystem. Therefore, the digital knowledge servitization of the supply chain also highlights implications for managers in terms of human resources management.

Originality/value

The novel research goal is to contribute to the supply chain literature by integrating the digital servitization with the knowledge view and analysing the impact on the inbound and outbound supply chain through the introduction of an open innovation business model.

中文翻译：

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数字知识服务化在供应链管理中的作用

目的

本文旨在通过将数字服务化与知识管理联系起来，并将数字知识服务化的兴起确定为供应链商业模式向开放式创新转变的驱动力，从而有助于克服与​​数字服务化相关的供应链文献中存在的差距。

设计/方法/途径

该研究遵循归纳扎根理论方法进行理论构建。为了分析数字知识服务化的影响，对沃尔沃集团供应链生态系统主要业务部门的管理人员进行了深入访谈。

发现

结果显示了数字服务化过程如何影响供应链商业模式，突出了知识在服务生态系统中的核心作用以及数字知识服务化理论概念的兴起。特别是，通过创新实验室（沃尔沃集团）的研究，本文有助于将基于理论知识的服务化观点与数字服务化概念结合起来，展示了这种结合的观点在供应链转型中的作用；这是通过在入站和出站流程中引入基于开放式创新的新业务模型来实现的。

实际影响

该研究从管理角度提供了有趣的见解，因为越来越先进和复杂的数字解决方案需要更短的供应链管理 (SCM) 时间。公司需要能够快速管理来自内部和外部交互以及与供应链生态系统上游和下游外部参与者的参与所产生的信息和知识流。因此，供应链的数字知识服务化也凸显了管理者在人力资源管理方面的意义。

原创性/价值

新颖的研究目标是通过将数字服务化与知识视图相结合，并通过引入开放式创新业务模型来分析对进出站供应链的影响，从而为供应链文献做出贡献。