Purpose

In this paper, the authors describe the step-by-step approach used to develop a trust-repair construct and a valid measurement scale for assessing employee perceptions of the most effective employee trust-repair practices.

Design/methodology/approach

The initial employee trust-repair scale (ETRS) was completed by 282 employees of a non-profit organization and validated by 101 employees of the administrative unit of the Finnish Army.

Findings

The 14-item seven-factor model was found to be reliable, valid and stable across the samples.

Research limitations/implications

This study contributes to the current literature on trust repair by presenting the first validated measure for employee trust repair.

Practical implications

The findings provide a valuable instrument for practitioners to assess the state of employee trust-repair practices.

Originality/value

To the best of the authors’ knowledge, this is the first study in an organizational context demonstrating an operationally valid and comprehensive measure for employee trust-repair practices.

中文翻译：

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员工信任修复实践：规模开发和验证

目的

在本文中，作者描述了用于开发信任修复结构的分步方法以及用于评估员工对最有效的员工信任修复实践的看法的有效测量量表。

设计/方法论/途径

最初的员工信任修复量表 (ETRS) 由非营利组织的 282 名员工完成，并由芬兰陆军行政部门的 101 名员工进行验证。

发现

结果表明，14 项七因素模型在所有样本中都是可靠、有效且稳定的。

研究局限性/影响

这项研究通过提出第一个经过验证的员工信任修复措施，为当前有关信任修复的文献做出了贡献。

实际影响

研究结果为从业者评估员工信任修复实践的状况提供了宝贵的工具。

原创性/价值

据作者所知，这是第一项在组织背景下进行的研究，展示了一种可操作有效且全面的员工信任修复实践措施。