The payday lending industry has been characterized as predatory, which has led to tougher government interventions. However, research on how stricter consumer protection regulations affect actual vulnerable consumers' lived experiences remains seriously underdeveloped. Following in-depth interviews with financially excluded and therefore vulnerable payday loan consumers, this study finds that increased payday loan industry regulations are perceived by consumers as either empowering, disempowering, or simultaneously (dis)empowering. Accordingly, practical implications are developed to help public policy makers navigate vulnerable consumers' ambivalent relationship with consumer protection regulations.

中文翻译：

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消费者保护法规赋予弱势消费者权力（剥夺）的经历

发薪日贷款行业被认为是掠夺性的，这导致政府采取更严厉的干预措施。然而，关于更严格的消费者保护法规如何影响实际弱势消费者的生活体验的研究仍然严重不足。在对经济上被排除在外、因此脆弱的发薪日贷款消费者进行深入访谈后，本研究发现，消费者认为发薪日贷款行业监管的加强要么是增强权力，要么是剥夺权力，要么是同时（剥夺）权力。因此，我们提出了实际意义，以帮助公共政策制定者解决弱势消费者与消费者保护法规之间的矛盾关系。