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EXPRESS: Revealing and Mitigating Racial Bias and Discrimination in Financial Services
Journal of Marketing Research ( IF 6.664 ) Pub Date : 2023-05-04 , DOI: 10.1177/00222437231176470
Maura L. Scott , Sterling A. Bone , Glenn L. Christensen , Anneliese Lederer , Martin Mende , Brandon G. Christensen , Marina Cozac

Three field studies and a laboratory experiment reveal racial discrimination in financial loan services. The results show that (a) service employees provide Black (vs. White) customers with inferio...

中文翻译:

EXPRESS:揭示和减轻金融服务中的种族偏见和歧视

三项实地研究和一项实验室实验揭示了金融贷款服务中的种族歧视。结果表明,(a) 服务人员为黑人(与白人)客户提供劣等...
更新日期:2023-05-04
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