Purpose

The aim of this study is to examine the impact of abusive supervision on employees' emotional and work-related outcomes, using a theoretical framework that integrates affective events theory (AET) and self-determination theory (SDT). The research sought to explore the effects of abusive supervision on subordinates' positive and negative affect, and the subsequent impact on customer orientation and life satisfaction.

Design/methodology/approach

The data for this study were collected cross-sectionally through a structured questionnaire completed by employees who have experienced abusive supervision in their current or previous jobs. Structural equation modeling (SEM) was used to analyze the data.

Findings

The results indicated that when subordinates experienced abusive supervision, they reported lower levels of positive affect and higher levels of negative affect. These emotions, in turn, impacted their customer orientation and life satisfaction. Positive affect was found to positively influence both customer orientation and life satisfaction, while negative affect had a negative effect on life satisfaction. Surprisingly, customer orientation was positively impacted by negative affect.

Originality/value

Therefore, the findings of this study suggest that positive and negative affects mediate the relationship between abusive supervision and life satisfaction, but not with customer orientation. This study advances prior research by linking the impact of an abusive supervisor to employees' customer behavior and life satisfaction, using positive and negative affects as mediators, and building upon the theories of AET and SDT.

中文翻译：

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领导的阴暗面：滥用监督及其对员工行为和福祉的影响

目的

本研究的目的是利用整合情感事件理论（AET）和自我决定理论（SDT）的理论框架，探讨虐待监督对员工情绪和工作相关结果的影响。该研究旨在探讨虐待性监督对下属的积极和消极影响的影响，以及随后对客户导向和生活满意度的影响。

设计/方法论/途径

本研究的数据是通过结构化调查问卷横断面收集的，调查问卷由在当前或以前的工作中经历过虐待监督的员工填写。使用结构方程模型（SEM）来分析数据。

发现

结果表明，当下属经历虐待性监督时，他们报告的积极情绪水平较低，而消极情绪水平较高。这些情绪反过来又影响了他们的客户导向和生活满意度。研究发现，积极情绪对客户导向和生活满意度产生积极影响，而消极情绪对生活满意度产生负面影响。令人惊讶的是，客户导向受到负面影响的积极影响。

原创性/价值

因此，本研究的结果表明，积极和消极影响在虐待监督和生活满意度之间发挥中介作用，但与顾客导向无关。本研究通过将虐待主管的影响与员工的客户行为和生活满意度联系起来，使用积极和消极影响作为中介，并建立在 AET 和 SDT 理论的基础上，推进了先前的研究。