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One tool to rule? – A field experimental longitudinal study on the costs and benefits of mobile device usage in public agencies
Government Information Quarterly ( IF 8.490 ) Pub Date : 2023-05-27 , DOI: 10.1016/j.giq.2023.101836
Kristina Lemmer , Katharina Jahn , Adela Chen , Bjoern Niehaves

With the rising number of mobile technologies used in work- and private-life domains, opportunities, and challenges of mobile device usage in daily lives arise. Against this background, we strive to investigate how corporately provided mobile devices, i.e., tablets, affect work-life conflict and innovation behavior of public sector employees over time. We analyze employees in German public agencies due to their high intrinsic motivation goals alongside strict working schedules, regulations, and payments in contrast to the employees of the private sector. Our research pursues a sequential explorative multi-method approach of conducting a field experiment with qualitative and quantitative data. Twenty employees were divided into two equal groups: 1.) employees with tablets, 2.) employees without tablets. After analyzing the interviews and survey data using methods from grounded theory, we found that a) digital competences can create a bottleneck for employees' innovation behavior, b) corporately provided mobile devices (COPE) decrease employees work-life conflict despite increasing their workload, and c) COPE-IT can support innovation behavior of employees in public agencies, assisting them in keeping up their efficient work when work demands are high. All these effects can be mediated by the development of employee's ownership towards their COPE-IT.



中文翻译:

一种统治工具?– 关于公共机构使用移动设备的成本和收益的实地实验纵向研究

随着越来越多的移动技术用于工作和私人生活领域,移动设备在日常生活中的使用带来了机遇和挑战。在此背景下,我们努力调查公司提供的移动设备(即平板电脑)如何随着时间的推移影响公共部门员工的工作与生活冲突和创新行为。我们分析了德国公共机构的员工,因为他们具有较高的内在动机目标以及严格的工作时间表、法规和薪酬,与私营部门的员工形成对比。我们的研究采用顺序探索性多方法方法,使用定性和定量数据进行现场实验。二十名员工被平均分为两组:1.) 有平板电脑的员工,2.) 没有平板电脑的员工。在使用扎根理论的方法分析访谈和调查数据后,我们发现 a) 数字能力会成为员工创新行为的瓶颈,b) 公司提供的移动设备 (COPE) 减少了员工工作与生活的冲突,尽管他们的工作量增加了, c) COPE-IT 可以支持公共机构员工的创新行为,帮助他们在工作需求高时保持高效工作。所有这些影响都可以通过员工对其 COPE-IT 的所有权发展来调节。c) COPE-IT 可以支持公共机构员工的创新行为,帮助他们在工作需求高时保持高效工作。所有这些影响都可以通过员工对其 COPE-IT 的所有权发展来调节。c) COPE-IT 可以支持公共机构员工的创新行为,帮助他们在工作需求高时保持高效工作。所有这些影响都可以通过员工对其 COPE-IT 的所有权发展来调节。

更新日期:2023-05-27
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