Domain-specific roles of service climate and safety climate are well-established, but little is known about their cross-domain roles. In this study, we examined the cross-domain main roles of service climate (on safety performance) and safety climate (on service performance) and their joint roles in predicting service and safety performance. Drawing on the exploration-exploitation framework, we further introduced team exploration and team exploitation as explanatory mechanisms for the cross-domain relationships. We conducted two multiwave, multisource field studies using nursing teams in hospitals. Results from Study 1 showed that service climate had a positive relationship with service performance but a nonsignificant relationship with safety performance. Safety climate, though, had a positive relationship with safety performance but a negative relationship with service performance. Study 2 found support for all main relationships and also revealed that safety climate moderated the indirect relationships that service climate had with safety and service performance through team exploration. Moreover, service climate moderated the indirect relationships that safety climate had with service and safety performance through team exploitation. We extend the climate literature by uncovering the missing cross-domain relationships between service and safety climates. (PsycInfo Database Record (c) 2023 APA, all rights reserved).

中文翻译：

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跨领域：安全和服务环境的意外后果。

服务氛围和安全氛围的特定领域角色已经明确，但对其跨领域角色知之甚少。在本研究中，我们研究了服务氛围（对安全绩效）和安全氛围（对服务绩效）的跨领域主要作用以及它们在预测服务和安全绩效中的联合作用。借鉴探索-利用框架，我们进一步引入团队探索和团队利用作为跨领域关系的解释机制。我们利用医院的护理团队进行了两项多波、多源实地研究。研究 1 的结果表明，服务氛围与服务绩效呈正相关，但与安全绩效无显着关系。然而，安全氛围与安全绩效呈正相关，但与服务绩效呈负相关。研究 2 发现了对所有主要关系的支持，并通过团队探索揭示了安全氛围调节了服务氛围与安全和服务绩效的间接关系。此外，服务氛围通过团队开发调节了安全氛围与服务和安全绩效的间接关系。我们通过揭示服务和安全气候之间缺失的跨领域关系来扩展气候文献。（PsycInfo 数据库记录 (c) 2023 APA，保留所有权利）。