The coronavirus disease 2019 (COVID-19) pandemic forced victim service organizations to establish new service provision protocols to include remote/telehealth services. We conducted N = 12 qualitative interviews with sexual assault advocates working in an urban agency in a predominately African American U.S. city to understand how they adapted services to meet the needs of their community. A thematic analysis revealed this organization was under-prepared for prolonged interruption of in-person services. Even though this agency was able to create telehealth options, many clients did not have the financial and technological resources to utilize these services. Advocates reported that survivors expressed a strong preference for in-person services, which afford more privacy and confidentiality. The pervasive digital divide within this urban community limited survivors' access to comprehensive services and jeopardized their safety.

中文翻译：

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COVID-19 期间的组织准备和响应：服务于以非裔美国人为主的社区的性侵犯机构的反思。

2019 年冠状病毒病 (COVID-19) 大流行迫使受害者服务组织制定新的服务提供协议，以纳入远程/远程医疗服务。我们对在美国一个非裔美国人为主的城市的城市机构工作的性侵犯倡导者进行了 N = 12 次定性访谈，以了解他们如何调整服务以满足社区的需求。主题分析显示，该组织对于面对面服务的长期中断准备不足。尽管该机构能够创建远程医疗选项，但许多客户没有财力和技术资源来利用这些服务。倡导者报告说，幸存者表达了对面对面服务的强烈偏好，因为这样可以提供更多的隐私和保密性。