ABSTRACT

This study examines telephone anxiety, a form of communication apprehension associated with making and taking a phone call. We theorize that the use of digital communication technologies can influence how anxious one feels about speaking on the phone. Supporting our theorization, we found a positive correlation between using digital technologies and telephone anxiety. Also, such a correlation was greater among non-native English speakers, indicating that the effect of using digital communications could be greater among people with a language barrier. Lastly, findings demonstrated that telephone anxiety might lead to preferring other forms of communication over a phone conversation.

摘要

这项研究调查了电话焦虑，这是一种与拨打和接听电话相关的沟通恐惧。我们的理论是，数字通信技术的使用会影响人们对打电话的焦虑程度。我们发现使用数字技术和电话焦虑之间存在正相关性，这支持了我们的理论。此外，这种相关性在非英语母语人士中更为明显，这表明使用数字通信对有语言障碍的人的影响可能更大。最后，研究结果表明，电话焦虑可能会导致人们更喜欢其他形式的交流而不是电话交谈。