ABSTRACT

The present study examines how work-life balance, social impact, and ethical leadership contribute to perceptions of frontline employee dignity in the workplace. The authors theorize that promoting and respecting human dignity in the workplace positively affects frontline employee well-being, increases organizational commitment, and decreases turnover intention. Data from a Qualtrics sample of 242 frontline service employees dealing directly with customers assess the hypothesized relationships via structural equation modeling (SEM). The results show that work-life balance, ethical leadership, and social impact are significantly related to workplace dignity which is positively related to organizational commitment and negatively related to turnover intentions.

摘要

本研究探讨了工作与生活的平衡、社会影响和道德领导力如何影响一线员工在工作场所的尊严感。作者认为，在工作场所促进和尊重人的尊严可以积极影响一线员工的福祉，增加组织承诺，并降低离职倾向。来自 Qualtrics 样本的 242 名直接与客户打交道的一线服务员工的数据通过结构方程模型 (SEM) 评估了假设的关系。结果表明，工作与生活平衡、道德领导力和社会影响与工作场所尊严显着相关，与组织承诺呈正相关，与离职倾向呈负相关。