This paper aims to contribute to the empirical literature on lean implementation for services by examining how the relation between lean implementation and operational performance improvement is mo...

中文翻译：

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服务理念——精益服务中缺失的一环

本文旨在通过研究精益实施与运营绩效改进之间的关系如何变化，为服务精益实施的实证文献做出贡献。