ABSTRACT

Trust profoundly shapes organisational, group, and dyadic outcomes. Reflecting its importance, a substantial and growing body of scholarship has investigated the topic of trust. Much of this work has used experiments to identify clear, causal relationships. However, in contrast to theoretical work that conceptualises trust as a multi-faceted (e.g. ability, benevolence, integrity), multi-level (e.g. interpersonal, intergroup), and dynamic construct, experimental scholarship investigating trust has largely investigated benevolence-based trust in dyadic relationships. As a result of the relatively limited set of paradigms experimental scholars have used to investigate trust, many questions related to different forms and types of trust remain un- and under-explored in experimental work. In this review, we take stock of the existing experimental trust scholarship and identify key gaps in our current understanding of trust. We call for future experimental work to investigate ability-based and integrity-based trust, to advance our understanding of the interplay between relationship history and trust, to study trust as a multi-level construct, to focus on the consequences of trust including the hazards of misplaced trust, and to study trust maintenance. To support these lines of inquiry, we introduce an ideal-typical process model to develop or adapt appropriate trust experiments.

摘要

信任深刻地塑造了组织、团体和双元的结果。越来越多的学术机构对信任这一主题进行了研究，这反映了其重要性。这项工作的大部分工作都使用实验来识别清晰的因果关系。然而，与将信任概念化为多方面（例如能力、仁慈、诚信）、多层次（例如人际、群体间）和动态结构的理论工作相反，研究信任的实验学术研究主要研究了基于仁慈的信任二元关系。由于实验学者用来研究信任的范式相对有限，许多与不同形式和类型的信任相关的问题在实验工作中仍未得到探索。在这篇评论中，我们评估了现有的实验性信任奖学金，并找出了我们目前对信任的理解中的主要差距。我们呼吁未来的实验工作调查基于能力和诚信的信任，加深我们对关系历史与信任之间相互作用的理解，将信任作为多层次的结构进行研究，重点关注信任的后果，包括危害错误的信任，并研究信任维护。为了支持这些调查线索，我们引入了一个理想典型的过程模型来开发或调整适当的信任实验。将信任作为一个多层次的结构来研究，重点关注信任的后果，包括信任错位的危险，并研究信任的维护。为了支持这些调查线索，我们引入了一个理想典型的过程模型来开发或调整适当的信任实验。将信任作为一个多层次的结构来研究，重点关注信任的后果，包括信任错位的危险，并研究信任的维护。为了支持这些调查线索，我们引入了一个理想典型的过程模型来开发或调整适当的信任实验。