ABSTRACT

Research shows that nonprofit human service organizations are nimble in times of crisis. The surprising nature of the pandemic posed unique challenges to both the supply and demand sides of the human service sector. One way that nonprofit human service organizations responded to the pandemic environment was through programming change, including adding new programs, serving new populations, and discontinuing previous programs. Drawing from a two-wave statewide survey, our results indicate that a sizable proportion of nonprofit human service organizations engaged in these changes within the first five months of the pandemic. Such decisions were associated with both resource and mission considerations. Extant research shows how strategic change made in response to environmental shifts often leaves an imprint on organizations. As such, pandemic-era programming change may have a lasting impact on the human service sector, further evidenced by leaders’ intentions to sustain them in the years to come.

摘要

研究表明，非营利性人类服务组织在危机时期非常灵活。此次疫情的惊人性质给公共服务部门的供需双方带来了独特的挑战。非营利性人类服务组织应对大流行环境的一种方式是通过项目变更，包括增加新项目、为新人群提供服务以及终止以前的项目。根据两波全州范围的调查，我们的结果表明，相当大比例的非营利性人类服务组织在大流行的前五个月内参与了这些变革。这些决定与资源和任务考虑有关。现有研究表明，为应对环境变化而做出的战略变革往往会给组织留下印记。像这样，