Purpose

The author explored the direct and indirect relationships between policing and citizen satisfaction, considering both the policing and neighborhood context at the regional level.

Design/methodology/approach

The author conducted regression and path analysis based on the combined data of 190 local governments from the Korean National Police Agency, the Korean Crime Victim Survey and Statistics Korea.

Findings

Patrol officers, a public safety budget, criminal arrests and perceived safety were positively associated with citizen satisfaction, whereas drinking rate was negatively associated with citizen satisfaction. The arrest rate partially mediated the relationship between the public safety budget and citizen satisfaction. In addition, the relationship between drinking rate and citizen satisfaction with police was partially mediated by perceived safety.

Practical implications

Police and local governments should enhance citizen satisfaction by improving poor indicators of policing and neighborhood context and by considering the dynamics between factors.

Originality/value

Studies analyzing the mediating effects on citizen satisfaction with police are still lacking.

中文翻译：

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探索韩国治安与公民满意度之间的直接和间接关系

目的

作者考虑了区域层面的警务和邻里环境，探讨了警务与公民满意度之间的直接和间接关系。

设计/方法论/途径

作者根据韩国国家警察厅、韩国犯罪受害者调查和韩国统计局的 190 个地方政府的综合数据进行了回归和路径分析。

发现

巡逻人员、公共安全预算、刑事逮捕和安全感与公民满意度呈正相关，而饮酒率与公民满意度呈负相关。逮捕率部分调节了公共安全预算和公民满意度之间的关系。此外，饮酒率与公民对警察的满意度之间的关系部分是由感知安全性调节的。

实际影响

警察和地方政府应通过改善治安和社区环境的不良指标并考虑因素之间的动态来提高公民满意度。

原创性/价值

仍然缺乏分析公民对警察满意度的中介效应的研究。