ABSTRACT

Considering the emerging role of high-performance work system (HPWS) in service-oriented firms, the present review has consolidated the recent trends in HPWS literature in the service sector. The systematic literature review methodology is applied to extract 82 articles from 2006 to 2022. The MAXQDA software is used for the qualitative content analysis of the texts in the articles. Based on the literature review and qualitative content analysis, the framework is developed to conceptualize the positive and negative outcomes of HPWS in service-oriented firms. The proposed framework is backed by the resource-based view and job demand-resource model and provides insights into the research directions for the progress of the service sector.

摘要

考虑到高绩效工作系统 (HPWS) 在服务型企业中的新兴作用，本综述整合了服务业 HPWS 文献的最新趋势。采用系统文献综述方法提取2006年至2022年的82篇文章。利用MAXQDA软件对文章中的文本进行定性内容分析。基于文献综述和定性内容分析，开发了该框架来概念化 HPWS 对服务型企业的积极和消极结果。所提出的框架以基于资源的观点和工作需求资源模型为支持，并为服务业的进步提供了研究方向的见解。