Purpose

The COVID-19 pandemic presents an unprecedented case of organisation–environment interaction in the occupational settings. Using Palmer and colleagues (2003) model of work stress, this study aims to examine the influence of COVID-19 stress on employee performance and psychological well-being. Furthermore, drawing on conservation of resources theory (Hobfoll, 1989), the role of trust in management and psychological capital as moderators has also been explored.

Design/methodology/approach

Data were collected from the service sector employees (N = 507) using purposive sampling technique.

Findings

Structural equation modelling analysis revealed the negative impact of COVID-19 stress on employee performance and psychological well-being; moderated by trust in management and psychological capital, respectively.

Research limitations/implications

The proposed conceptual model contributes to the stress management literature by providing an understanding of how COVID-19-related stress impacts employee behaviour in organisational context. The present study considers the COVID-19 stress as bio-psycho-socioeconomic challenge that impacts and determines nearly all the activities of the individuals, groups and organisations at a global scale.

Practical implications

The findings of the studies offer several managerial implications pertaining to performance and well-being at workplace especially during such crisis characterised by the elements of uncertainty and ambiguity. Identification of the personal resources would prove beneficial for the management in devising and implementing customised interventions for employees and the organisation. Since the pandemic has impacted each individual differently, human resource managers should remind their employees to be vigilant about self-care and take advantage of their health care benefits, particularly with regards to mental health.

Originality/value

The proposed conceptual model contributes to the workplace stress management literature by providing an understanding of how COVID-19-related stress impacts employee outcomes in the organisational context. Furthermore, identifying personal resources would prove beneficial for the management in devising and implementing customised interventions at the workplace.

中文翻译：

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COVID-19 压力对员工绩效和福祉的影响：信任在管理和心理资本中的作用

目的

COVID-19 大流行呈现了职业环境中组织与环境相互作用的前所未有的案例。本研究采用 Palmer 及其同事 (2003) 的工作压力模型，旨在探讨 COVID-19 压力对员工绩效和心理健康的影响。此外，利用资源保护理论（Hobfoll，1989），管理中的信任和心理资本作为调节因素的作用也得到了探索。

设计/方法论/途径

使用有目的抽样技术从服务业员工（N = 507）收集数据。

发现

结构方程模型分析揭示了COVID-19压力对员工绩效和心理健康的负面影响；分别受到对管理层的信任和心理资本的调节。

研究局限性/影响

所提出的概念模型通过提供对 COVID-19 相关压力如何影响组织环境中员工行为的理解，为压力管理文献做出了贡献。本研究将 COVID-19 压力视为生物心理社会经济挑战，影响并决定全球范围内个人、团体和组织的几乎所有活动。

实际影响

研究结果提供了与工作场所绩效和福祉相关的一些管理意义，特别是在这种以不确定性和模糊性为特征的危机期间。识别个人资源将有利于管理层为员工和组织设计和实施定制干预措施。由于疫情对每个人的影响不同，人力资源经理应提醒员工保持自我保健警惕，并充分利用医疗保健福利，特别是心理健康方面的福利。

原创性/价值

提出的概念模型通过提供对 COVID-19 相关压力如何影响组织环境中员工结果的理解，为工作场所压力管理文献做出了贡献。此外，识别个人资源将有利于管理层在工作场所设计和实施定制干预措施。