Service-dominant logic viewpoints can be used to construct a model of value co-creation in the service ecosystem by focusing on service provider-beneficiary dyads and inter-dyad interactions. However, the presence of institutional voids can hamper firm performance, even with an improved service ecosystem and value co-creation. This study aimed to investigate the relationship between the service ecosystem of IT small and medium enterprises of Bangladesh and their firm performance through the mediation of value co-creation and moderated mediation of institutional void. This study indicated that the service ecosystem positively impacts firm performance and value co-creation. Additionally, the findings indicated that co-creation within the service ecosystem leads to improved firm performance. However, the study also found that institutional void can have a significant moderating effect. This research makes a valuable contribution to the literature on service ecosystem and firm performance by examining the role of value co-creation as a mediator.

中文翻译：

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探索服务生态系统对新兴经济体 IT 中小企业绩效的影响：有调节的中介方法

服务主导逻辑观点可以通过关注服务提供者-受益者二元以及二元间的交互来构建服务生态系统中的价值共创模型。然而，即使服务生态系统和价值共创有所改善，制度空白的存在也会阻碍公司绩效。本研究旨在通过价值共创的中介和制度空白的调节中介来调查孟加拉国IT中小企业的服务生态系统与其企业绩效之间的关系。这项研究表明，服务生态系统对企业绩效和价值共同创造产生积极影响。此外，研究结果表明，服务生态系统内的共同创造可以提高公司绩效。然而，研究还发现制度真空可以产生显着的调节作用。这项研究通过考察价值共创作为中介的作用，对服务生态系统和企业绩效的文献做出了宝贵的贡献。