This practice paper articulates the key learnings for philanthropic organizations based on their experiences of the COVID-19 pandemic. Which actions can philanthropic organizations take to best support community needs during times of crisis? To answer this question, we synthesize information about how philanthropic organizations responded during the early COVID-19 crisis (spring―fall 2020) across 11 countries: Australia, Austria, Finland, Germany, Iceland, Israel, Norway, Sweden, the Republic of Korea, the Russian Federation, and the United States of America. Results indicate four key actions that we recommend philanthropic organizations take during times of crisis: (1) Assess community needs; (2) engage with volunteers and donors; (3) communicate effectively and strategically with volunteers, donors, and the public; and (4) focus on equity.

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COVID-19 期间的慈善事业：慈善组织应对危机的经验教训和建议

本实践论文根据慈善组织在 COVID-19 大流行中的经验，阐述了慈善组织的主要经验教训。在危机时期，慈善组织可以采取哪些行动来最好地支持社区需求？为了回答这个问题，我们综合了 11 个国家/地区慈善组织在早期 COVID-19 危机（2020 年春至秋季）期间如何应对的信息：澳大利亚、奥地利、芬兰、德国、冰岛、以色列、挪威、瑞典、韩国、俄罗斯联邦和美利坚合众国。结果表明，我们建议慈善组织在危机时期采取四项关键行动：（1）评估社区需求；(2) 与志愿者和捐助者接触；(3) 与志愿者、捐助者和公众进行有效和战略性的沟通；(4)注重公平。