Use of semi- and fully automated, administrative decision-making in public administration is increasing. Despite this increase, few studies have explicitly analysed its relation to good administration. Good administration is regulations and norms aimed at securing the correctness of administrative decisions as well as the legitimacy of these and is often associated with underlying values such as transparency, equality of treatment and accountability. Based on a thematic analysis of qualitative interviews with 43 key public administration stakeholders in a wide array of policy areas in Denmark, insiders of government machinery are shown to perceive relations between automated decision-making and good administration as manifold. Automated, administrative decision-making is articulated as providing both opportunities for supporting good administration and undermining good administration. Six values of good administration particularly related to automated, administrative decision-making are identified: Carefulness; Respecting-individual-rights; Professionalism; Trustworthiness; Responsiveness and Empowerment. Put simply, risks to good administration can be expected to occur if administrative bodies apply automated, administrative decision-making, while opportunities must be actively nurtured through managerial attention. Despite popular conceptions of the threat of “robotic government”, the conclusions of this study indicate a need for a more pragmatic view of relations of automated, administrative decision-making and good administration balanced between outright techno-optimism and techno-pessimism.

公共行政中半自动化和全自动行政决策的使用正在增加。尽管有这种增长，但很少有研究明确分析其与良好管理的关系。良好的行政管理是旨在确保行政决策的正确性及其合法性的法规和规范，通常与透明度、平等待遇和问责制等基本价值观相关。基于对丹麦各政策领域 43 个关键公共行政利益相关者的定性访谈的主题分析，政府机构内部人士认为自动化决策与良好管理之间的关系是多方面的。自动化，行政决策被明确表述为既提供了支持良好行政的机会，也提供了破坏良好行政的机会。确定了良好管理的六个价值观，特别是与自动化行政决策相关的价值观： 谨慎；尊重个人权利；专业精神；值得信赖；响应能力和赋权。简而言之，如果行政机构采用自动化的行政决策，则可能会出现良好管理的风险，同时必须通过管理人员的关注积极培育机会。尽管人们普遍认为“机器人政府”的威胁，但这项研究的结论表明，需要对自动化、