As a rapidly developing topic, online reviews have aroused great interest among researchers. Although the existing research can help to explain issues related to online reviews, the scattered and diversified nature of previous research hinders an overall understanding of this area. Based on bibliometrics, this study analyzes 3089 primary articles and 100,783 secondary articles published between 2003 and 2022. We comprehensively and objectively describe the development status of online reviews, show the evolutionary process of the knowledge structure of online reviews, and suggest research directions based on the analysis results. This article validates and expands previous literature reviews, helps scholars understand relevant knowledge about online reviews, and contributes to the development of online reviews.

在线评论作为一个快速发展的话题，引起了研究者的极大兴趣。尽管现有的研究可以帮助解释与在线评论相关的问题，但先前研究的分散性和多样性阻碍了对该领域的整体理解。本研究基于文献计量学，对2003年至2022年间发表的3089篇一级文章和100783篇二级文章进行分析，全面、客观地描述了在线评论的发展现状，展示了在线评论知识结构的演化过程，并在此基础上提出了研究方向。分析结果。本文验证和拓展了以往的文献综述，帮助学者了解网络评论的相关知识，为网络评论的发展做出贡献。