Most social media platforms implement content moderation to address interpersonal harms such as harassment. Content moderation relies on offender-centered, punitive approaches, e.g., bans and content removal. We consider an alternative justice framework, restorative justice, which aids victims in healing, supports offenders in repairing the harm, and engages community members in addressing the harm collectively. To assess the utility of restorative justice in addressing online harm, we interviewed 23 users from Overwatch gaming communities, including moderators, victims, and offenders; such communities are particularly susceptible to harm, with nearly three quarters of all online game players suffering from some form of online abuse. We study how the communities currently handle harm cases through the lens of restorative justice and examine their attitudes toward implementing restorative justice processes. Our analysis reveals that cultural, technical, and resource-related obstacles hinder implementation of restorative justice within the existing punitive framework despite online community needs and existing structures to support it. We discuss how current content moderation systems can embed restorative justice goals and practices and overcome these challenges.

大多数社交媒体平台都会实施内容审核来解决骚扰等人际伤害。内容审核依赖于以犯罪者为中心的惩罚性方法，例如禁令和内容删除。我们考虑另一种司法框架，即恢复性司法，它可以帮助受害者康复，支持犯罪者修复伤害，并让社区成员共同解决伤害。为了评估恢复性司法在解决网络伤害方面的效用，我们采访了《守望先锋》游戏社区的 23 位用户，包括版主、受害者和犯罪者；这些社区特别容易受到伤害，近四分之三的在线游戏玩家遭受某种形式的在线滥用。我们研究社区目前如何通过恢复性司法的视角处理伤害案件，并考察他们对实施恢复性司法程序的态度。我们的分析表明，尽管有在线社区的需求和现有的结构来支持，但文化、技术和资源相关的障碍阻碍了在现有惩罚性框架内实施恢复性司法。我们讨论当前的内容审核系统如何嵌入恢复性司法目标和实践并克服这些挑战。