This article illustrates how a social knowledge management (SKM) platform can be conceptualized, developed and implemented that can provide users with multi-community connectivity, making it quicker and easier for members to connect, communicate, collaborate, and learn. By conducting case studies on rural craft producers in West Bengal, India, we have demonstrated how this platform fosters meaningful collaboration among rural artisans and various stakeholders within the craft production system, ultimately resulting in the formation of vibrant virtual communities. The platform promotes purposeful knowledge exchanges among variety of agents, which helps to reduce the knowledge divide and the market isolation that rural artisans experience. The platform enhances inter and intra-group communication that supports rural artisans to establish their independent credibility in their trade without the assistance of intermediaries or middlemen.

中文翻译：

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社区驱动的社会知识管理框架，利用社会技术弥合城乡知识鸿沟

本文阐述了如何概念化、开发和实施社交知识管理 (SKM) 平台，该平台可以为用户提供多社区连接，使成员能够更快、更轻松地连接、沟通、协作和学习。通过对印度西孟加拉邦的农村手工艺生产商进行案例研究，我们展示了该平台如何促进农村工匠和手工艺生产系统内各利益相关者之间的有意义的合作，最终形成充满活力的虚拟社区。该平台促进各种代理人之间有目的的知识交流，这有助于减少农村工匠所经历的知识鸿沟和市场孤立。该平台加强了团体内部和团体之间的沟通，支持农村工匠在没有中间人或中间人协助的情况下在贸易中建立独立的信誉。