Purpose

The relationship between trust, accountability and procedural justice is studied via research into British credit unions (CUs) following regulatory reform to remedy problems exposed by the 2007–2008 global financial crisis.

Design/methodology/approach

Interviews at 13 case studies of different types and sizes of credit unions in Glasgow, Scotland, are examined using template analysis and abductive theorizing to understand the effects of disproportionate reforms on small credit unions.

Findings

Smaller credit unions found three regulatory changes – namely dual regulators, increased minimum reserves and introduction of the Senior Managers and Certification Regime – excessive. Excessive change generated distrust in regulators. Regulators' insufficient attention to procedural justice contributed to this distrust.

Originality/value

Linkage of multidimensional confluent trust to a multilevel system of accountability provides an original way of understanding how indiscriminate attempts at trust repair damage some elements of trust in formal regulatory systems. Recognition of the need for procedural justice to enable smaller credit unions to articulate their extant checks and potential exemption from formal regulations provides another valuable contribution. The explanation of the abductive logic employed is also original.

中文翻译：

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全球金融危机后的融合信任、问责制、程序公正、英国信用合作社和监管改革

目的

通过对英国信用社 (CU) 进行监管改革以解决 2007-2008 年全球金融危机暴露的问题之后的研究，研究了信任、问责制和程序公正之间的关系。

设计/方法论/途径

使用模板分析和溯因理论对苏格兰格拉斯哥不同类型和规模的信用社的 13 个案例研究进行了访谈，以了解不成比例的改革对小型信用社的影响。

发现

较小的信用合作社发现三项监管变化——即双重监管机构、提高最低准备金以及引入高级管理人员和认证制度——过度。过度的变化引起了对监管机构的不信任。监管机构对程序正义的重视不够导致了这种不信任。

原创性/价值

多维融合信任与多层次问责体系的联系提供了一种原始的方式来理解不加区别的信任修复尝试如何损害正式监管体系中的某些信任要素。认识到程序公正的必要性，使较小的信用合作社能够阐明其现有的检查和正式法规的潜在豁免，这提供了另一个宝贵的贡献。对所采用的溯因逻辑的解释也是原创的。