Purpose

This study aims to investigate the impact of stakeholders’ nonfinancial resources (NFRs) on companies’ profitability, filling a significant gap in the literature regarding the role of NFRs in value creation.

Design/methodology/approach

Data from 76 organizations from 2017 to 2019 were collected and analyzed. Four primary NFRs and their key value drivers were identified, representing core elements that support different dimensions of a company’s performance. Statistical tests examined the relationship between stakeholders’ NFRs and financial performance measures.

Findings

When analyzed collectively and individually, the results reveal a significant positive influence of stakeholders’ NFRs on a firm’s profitability. Higher importance assigned to NFRs correlates with a higher return on sales.

Originality/value

This study contributes to the literature by empirically bridging the gap between stakeholder theory and the resource-based view, addressing the intersection of these perspectives. It also provides novel insights into how stakeholders’ NFRs impact profitability, offering valuable implications for research and managerial practice. It suggests that managers should integrate nonfinancial measures of NFRs within their performance measurement system to manage better and sustain companies’ value-creation process.

中文翻译：

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非财务资源提高公司盈利能力：利益相关者视角

目的

本研究旨在调查利益相关者的非财务资源 (NFR) 对公司盈利能力的影响，填补有关 NFR 在价值创造中的作用的文献中的重大空白。

设计/方法论/途径

收集并分析了 76 个组织 2017 年至 2019 年的数据。确定了四个主要 NFR 及其关键价值驱动因素，代表支持公司绩效不同维度的核心要素。统计测试检验了利益相关者的 NFR 和财务绩效指标之间的关系。

发现

当进行集体和单独分析时，结果显示利益相关者的非财务报告率对公司的盈利能力具有显着的积极影响。NFR 的重要性越高，销售回报率越高。

原创性/价值

这项研究通过实证弥合利益相关者理论和基于资源的观点之间的差距，解决这些观点的交叉点，为文献做出了贡献。它还提供了有关利益相关者的 NFR 如何影响盈利能力的新颖见解，为研究和管理实践提供了宝贵的启示。它建议管理者应将 NFR 的非财务指标纳入其绩效衡量体系中，以更好地管理和维持公司的价值创造过程。