This study investigates the outcomes of online Service-Learning (SL) in Philippine partner communities, addressing a literature gap on predominantly face-to-face (f2f) SL. Applying the Conceptual Framework of Community Impacts Arising from Service-Learning, it employs a mixed-method convergent design to assess the benefits, drawbacks, and influential factors of online SL’s effectiveness (CARE, TIP, and FEAR). Data, sourced from 101 survey participants across 46 Community Partner Organizations (CPOs) in affiliation with Ateneo de Manila University, is complemented by the insights derived from 22 comprehensive interviews with key community contact persons. Findings reveal that online SL bolsters CPOs’ missions, enhance resources, facilitates knowledge transfer, and yields positive outcomes. However, barriers such as Time management challenges, Infrastructure and technical hurdles, and Participation obstacles (TIP), along with its consequent drawbacks such as difficulty in providing timely and effective Feedback, disparity in varying levels of Effort displayed by students, erosion of Authentic relationships in prolonged virtual engagements, and Repetitiveness and nonfulfillment concerns (FEAR) were identified as challenges. Despite these, Collaborative coordination, Active communication, Responsiveness to CPO’s needs, and Engaging online environment (CARE) were recognized as key enablers. This research highlights the significance of examining the outcomes of online SL from the perspective of community partners, informing best practices for implementation, and cultivating effective online SL collaborations that can be adapted across various countries with similar contexts.

本研究调查了菲律宾合作伙伴社区在线服务学习 (SL) 的成果，解决了以面对面 (f2f) 为主的 SL 的文献空白。应用服务学习产生的社区影响的概念框架，采用混合方法收敛设计来评估在线 SL 有效性的优点、缺点和影响因素（CARE、TIP 和 FEAR）。数据来自马尼拉雅典耀大学附属 46 个社区合作伙伴组织 (CPO) 的 101 名调查参与者，并通过对主要社区联系人的 22 次全面访谈得出的见解作为补充。调查结果表明，在线 SL 可以增强 CPO 的使命、增强资源、促进知识转移并产生积极成果。然而，时间管理挑战、基础设施和技术障碍以及参与障碍 (TIP) 等障碍，以及随之而来的缺点，例如难以提供及时有效的反馈、学生表现出的不同努力程度的差异、真实关系的侵蚀在长时间的虚拟参与中，重复性和无法实现的担忧（恐惧）被认为是挑战。尽管如此，协作协调、积极沟通、对 CPO 需求的响应以及参与性在线环境 (CARE) 被认为是关键推动因素。这项研究强调了从社区合作伙伴的角度审视在线 SL 成果、提供实施最佳实践以及培养有效的在线 SL 合作（这种合作可以在具有相似背景的不同国家进行调整）的重要性。