This paper described the use of photovoice within design thinking to empathise with patients’ challenges and co-create ideas on asthma management in Singapore. A one-day workshop was organised and conducted in Singapore by SingHealth Polyclinics to discuss the challenges and enablers of good asthma care and ideate innovations to address the issues discussed. The workshop was conceptualised based on the Stanford’s d: school Design Thinking Process: 1. empathise, 2. define, 3. ideate, 4. prototype, and 5. test, focussing on the first three stages. Empathise stage was executed by having two patients share their challenges and enablers of good asthma care using photovoice. Define and ideate stage were accomplished through the multidisciplinary team discussion, with the patient going to every group to allow them to seek clarifications and opinions on ideas. The study findings were summarised based on the Empathise, Define and Ideate stages. Thirty-seven healthcare providers attended—9 doctors, 14 nurses, 4 pharmacists, 3 clinical service, 3 medical students and 4 research staff. Participants’ feedback was collected via an online feedback form to evaluate the effectiveness of an innovation workshop. More than 90% of participants strongly agreed or agreed that they could generate ideas to improving asthma care, the workshop helped drive innovation, and the use of photovoice helped them empathise with patients challenges. A design thinking framework can be used for innovation workshops. Photovoice is a useful method for understanding the problems faced by patients. A multidisciplinary team format with patient involvement was highly favoured.

中文翻译：

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创新研讨会使用设计思维框架并让利益相关者参与共同创造哮喘管理的想法

本文描述了在设计思维中使用光声来理解患者的挑战并共同创造新加坡哮喘管理的想法。新加坡保健集团综合诊所在新加坡组织并举办了为期一天的研讨会，讨论良好哮喘护理的挑战和推动因素，并提出创新方案来解决所讨论的问题。本次研讨会的概念是基于斯坦福大学的设计思维过程：1.共情，2.定义，3.构思，4.原型，5.测试，重点关注前三个阶段。移情阶段是通过让两名患者分享他们的挑战以及使用光电语音进行良好哮喘护理的推动因素来执行的。定义和构思阶段是通过多学科团队讨论完成的，患者前往每个小组，让他们寻求对想法的澄清和意见。研究结果根据共情、定义和构思阶段进行总结。共有 37 名医疗保健提供者参加，其中包括 9 名医生、14 名护士、4 名药剂师、3 名临床服务人员、3 名医学生和 4 名研究人员。通过在线反馈表收集参与者的反馈，以评估创新研讨会的有效性。超过 90% 的参与者强烈同意或同意他们可以提出改善哮喘护理的想法，研讨会有助于推动创新，并且光语音的使用帮助他们理解患者面临的挑战。设计思维框架可用于创新研讨会。光电语音是了解患者面临的问题的有用方法。患者参与的多学科团队形式受到高度青睐。