BACKGROUND Community social services are often fragmented and difficult to navigate. This presents a barrier to programs, such as health navigation, that focus on connecting individuals to available services. Existing service mapping efforts, such as those generated by 2-1-1, are helpful but limited in the specificity they provide, particularly with regard to whether services are based on evidence-informed principles. This may lead to a distrust of service quality or poor referral match. METHODS We developed a novel service mapping protocol to identify local, evidence-informed, family-based services, and compared results to 2-1-1's resource list. RESULTS Our mapping protocol identified more evidence-informed services than 2-1-1 and collected greater detail related to accessibility. CONCLUSIONS Recommendations for integrating this approach into routine community mapping efforts (e.g., 2-1-1) or as a stand-alone approach are discussed.

中文翻译：

---

绘制有效家庭服务地理地图的新方法：与 2-1-1 的可行性和质量比较。

背景技术社区社会服务通常是分散的并且难以导航。这对健康导航等侧重于将个人与可用服务联系起来的项目构成了障碍。现有的服务映射工作（例如 2-1-1 生成的服务映射工作）很有帮助，但其提供的特异性有限，特别是在服务是否基于证据知情原则方面。这可能会导致对服务质量的不信任或推荐匹配不佳。方法 我们开发了一种新颖的服务映射协议来识别本地、循证、基于家庭的服务，并将结果与​​ 2-1-1 的资源列表进行比较。结果 我们的绘图协议比 2-1-1 确定了更多有证据支持的服务，并收集了与可访问性相关的更多详细信息。结论 讨论了将该方法整合到常规社区绘图工作（例如 2-1-1）或作为独立方法的建议。