BACKGROUND Convenience stores play an important role in supporting community-dwelling older adults' lives. We started community-based participatory research (CBPR) in Nerima City, Tokyo Metropolitan area in Japan to develop a collaborative relationship to support older adults in the community-based integrated care system. OBJECTIVES This study aimed to describe the CBPR process and evaluate building face-to-face relationships between health/social care professionals and the owners/employees of convenience stores. METHODS Using CBPR, health/social care professionals in community general support centers (CGSCs) directly approached convenience stores based on the public support agreement between the convenience store chain company and the municipality. To evaluate the face-to-face relationship building between convenience store owners/employees and CGSCs' staff, we administered questionnaire surveys to convenience stores in Nerima City and two control cities from 2017 to 2019, and about 100 convenience stores completed the survey each year. RESULTS Statistical analyses showed significant improvements in their knowledge for relationships with the CGSCs in Nerima City, including "knowledge of the CGSCs' function" (P = 0.001), "knowing individual professionals in the CGSCs" (P = 0.023), and "knowledge of when to contact the CGSCs" (P = 0.002), compared with control cities. Helping behavior for older adults at convenience stores also increased significantly in Nerima City (P = 0.034). CONCLUSIONS The CGSCs' direct approach based on the public support agreement would effectively promote building relationships at convenience stores, leading to an age-friendly community.

中文翻译：

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在日本社区护理专业人员和便利店之间建立关系：基于社区的参与性研究。

背景技术便利店在支持社区老年人的生活方面发挥着重要作用。我们在日本东京都练马区启动了基于社区的参与性研究 (CBPR)，以建立合作关系，为基于社区的综合护理系统中的老年人提供支持。目标 本研究旨在描述 CBPR 流程并评估健康/社会护理专业人员与便利店业主/员工之间建立面对面关系的情况。方法 使用 CBPR，社区综合支持中心 (CGSC) 的健康/社会保健专业人员根据便利店连锁公司与市政府之间的公共支持协议直接联系便利店。为了评估便利店店主/员工与CGSC员工之间建立的面对面关系，我们于2017年至2019年对练马市和两个对照城市的便利店进行了问卷调查，每年约有100家便利店完成了调查。结果 统计分析显示，他们对与练马市 CGSC 关系的了解显着提高，包括“对 CGSC 职能的了解”(P = 0.001)、“了解 CGSC 中的个别专业人员”(P = 0.023) 和“了解 CGSC 的知识”(P = 0.023)。与对照城市相比，“何时联系 CGSC”（P = 0.002）。练马区老年人在便利店的帮助行为也显着增加（P = 0.034）。结论 CGSC 基于公众支持协议的直接方法将有效促进便利店建立关系，从而形成老年友好社区。