The development of mobile internet has made it easier for negative emotions, cognitions and behaviours expressed by customers to be spread, and the damage caused by negative customer engagement beh...

中文翻译：

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了解负面客户参与行为的形成过程：定量和定性解释

移动互联网的发展使得顾客表达的负面情绪、认知和行为更容易传播，而负面的顾客参与行为所造成的损害...