With a growing amount of assistance and infotainment systems, drivers’ experiences are increasingly affected by in-vehicle technology. Accordingly, to enhance drivers’ well-being, the technology should be designed in an enjoyable and safe way with the central goal to provide a positive user experience (UX). To enhance the understanding of the role of psychological needs and motivations in the UX process, the present study investigated which psychological needs are present in driver-vehicle interaction today, how needs are satisfied for different technology types, and how needs are associated with motivation, UX, and acceptance. Therefore, an online study was conducted examining positive and negative experiences with in-vehicle technology (N = 399). Study results revealed that need satisfaction differs for assistance, infotainment, and navigation systems with an increased need satisfaction for positive experiences. In an exploratory bi-factor model of general and specific need satisfaction, associations with motivation, UX, the intention to use, and positive affect were explored in a structural equation modelling (SEM) approach. The results highlight that especially the needs for autonomy, system relatedness, relatedness, and competence are associated with the acceptance of in-vehicle technology. Overall, the findings provide insights into the psychological process of technology acceptance while practical implications for the design of in-vehicle technology can be derived.

随着辅助和信息娱乐系统数量的不断增加，驾驶员的体验越来越受到车载技术的影响。因此，为了提高驾驶员的福祉，该技术应该以令人愉快和安全的方式设计，其中心目标是提供积极的用户体验 (UX)。为了加深对心理需求和动机在用户体验过程中的作用的理解，本研究调查了当今驾驶员与车辆交互中存在哪些心理需求、不同技术类型如何满足需求以及需求如何与动机相关联，用户体验和接受度。因此，我们进行了一项在线研究，考察车载技术的正面和负面体验（N  = 399）。研究结果显示，辅助、信息娱乐和导航系统的需求满足程度不同，积极体验的需求满足程度更高。在一般和特定需求满足的探索性双因素模型中，通过结构方程建模（SEM）方法探讨了与动机、用户体验、使用意图和积极影响的关联。结果强调，尤其是对自主性、系统相关性、相关性和能力的需求与车载技术的接受程度相关。总体而言，这些发现提供了对技术接受的心理过程的见解，同时可以得出对车载技术设计的实际影响。